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Frequently asked questions

What are the delivery costs and delays?

The delivery fees are transparent, based on the volumetric weight of your order and its destination. The volumetric weight is calculated according to the weight and volume of each product.
All the details regarding prices and delivery conditions can be found in our General Terms and Conditions of Sale.

Is the online payment perfectly secured?

All your order information and payment details will be encrypted by the SSL protocol to be sent from your computer to our banking partner's electronic payment terminal.
You can check the security system using the security symbol of a closed padlock at the bottom of the page. You can pay online with total peace of mind.

How can I track my order?

As soon as your order leaves our warehouse, you will immediately be informed by email.
This message will also provide the number of your packages as well as'

what is the delay to return a product?

If you are not completely satisfied with any of our products, you can return any item purchased via our website within 15 days from the date of receipt of your order, without having to provide a reason, as long as the product is in perfect condition (see General Terms and Conditions of Sale).
To find out how to return it.

A question?

By e-mail : click here